RETURN & CLAIM POLICY
SHIPPING WITHIN PHILIPPINES
Orders are dispatched from our warehouse within 4 to 6 weeks of the order being received and paid in full. We use third-party couriers to deliver your order.
We cannot guarantee exact delivery dates unfortunately as once your order has been posted. Each order is a work of art and custom made specifically for you.
You can also choose to pick up your order from our factory in Pampanga.
SHIPPING CHARGES
- Costs are calculated upon checkout, kindly enter your delivery address and postcode to see the delivery charges.
Please be aware that once your parcel has been dispatched by us, we have no control over delays caused by shipping companies. This sadly can happen at times, especially during busy periods/ holiday season. We are not responsible for any items lost in transit or potentially stolen items. If you need any assistance, please do not hesitate to message us through the contact page or alternatively email us at info@heinimex.com
RETURNS & REFUNDS
Kindly inspect items upon receipt and notify us within 1-2 days if items are damaged or defective. If items are faulty, kindly send us a message through this website or info@heinimex.com. Refunds do not cover any damage as a result of improper care or handling by the customer.
Please make sure that your shipping address is correct. If items are returned to us due to incorrect shipping details, the cost of the repo stage is shouldered by the buyer.
PRIVACY POLICY
Your shipping details and contact information are only used to communicate with you about your order and to fulfill your order.
RETURN & CLAIM POLICY
SHIPPING WITHIN PHILIPPINES
Orders are dispatched from our warehouse within 4 to 6 weeks of the order being received and paid in full. We use third-party couriers to deliver your order.
We cannot guarantee exact delivery dates unfortunately as once your order has been posted. Each order is a work of art and custom made specifically for you.
You can also choose to pick up your order from our factory in Pampanga.
SHIPPING CHARGES
- Costs are calculated upon checkout, kindly enter your delivery address and postcode to see the delivery charges.
Please be aware that once your parcel has been dispatched by us, we have no control over delays caused by shipping companies. This sadly can happen at times, especially during busy periods/ holiday season. We are not responsible for any items lost in transit or potentially stolen items. If you need any assistance, please do not hesitate to message us through the contact page or alternatively email us at info@heinimex.com
RETURNS & REFUNDS
Kindly inspect items upon receipt and notify us within 1-2 days if items are damaged or defective. If items are faulty, kindly send us a message through this website or info@heinimex.com. Refunds do not cover any damage as a result of improper care or handling by the customer.
Please make sure that your shipping address is correct. If items are returned to us due to incorrect shipping details, the cost of the repo stage is shouldered by the buyer.
PRIVACY POLICY
Your shipping details and contact information are only used to communicate with you about your order and to fulfill your order.
RETURN & CLAIM POLICY
SHIPPING WITHIN PHILIPPINES
Orders are dispatched from our warehouse within 4 to 6 weeks of the order being received and paid in full. We use third-party couriers to deliver your order.
We cannot guarantee exact delivery dates unfortunately as once your order has been posted. Each order is a work of art and custom made specifically for you.
You can also choose to pick up your order from our factory in Pampanga.
SHIPPING CHARGES
- Costs are calculated upon checkout, kindly enter your delivery address and postcode to see the delivery charges.
Please be aware that once your parcel has been dispatched by us, we have no control over delays caused by shipping companies. This sadly can happen at times, especially during busy periods/ holiday season. We are not responsible for any items lost in transit or potentially stolen items. If you need any assistance, please do not hesitate to message us through the contact page or alternatively email us at info@heinimex.com
RETURNS & REFUNDS
Kindly inspect items upon receipt and notify us within 1-2 days if items are damaged or defective. If items are faulty, kindly send us a message through this website or info@heinimex.com. Refunds do not cover any damage as a result of improper care or handling by the customer.
Please make sure that your shipping address is correct. If items are returned to us due to incorrect shipping details, the cost of the repo stage is shouldered by the buyer.
PRIVACY POLICY
Your shipping details and contact information are only used to communicate with you about your order and to fulfill your order.